Privacy Policy

Effective Date: 23 April 2026

Last Updated: 23 April 2026

Make Work Matter Ltd (company no. 15094677), trading as Brand Design Leeds (“we”, “us”, or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit www.branddesignleeds.com or engage with our services.

By using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please do not use our website or engage our services.

1. Who We Are

Make Work Matter Ltd is the data controller responsible for any personal information collected through our website and services. Brand Design Leeds is the trading name under which we offer brand identity, web, digital, and ongoing creative support services.

Registered office: 66 Tennyson Street, Leeds, LS20 9LW

Company number: 15094677

ICO registration: ZB731041

Contact: hello@branddesignleeds.com

2. Information We Collect

We collect the following types of information:

Personal information you provide directly

Name, email address, phone number, business name, billing address, and any other details you share when making an enquiry, booking a consultation, or engaging our services.

Payment information

Payment details are processed securely through Stripe. We do not store full card details on our systems. Stripe acts as an independent data controller for payment processing. See their privacy policy at stripe.com/privacy.

Project information

Any brand assets, briefs, feedback, files, or other materials you upload to your client portal or share with us during the course of a project.

Usage information

When you visit our website, we automatically collect limited technical data including IP address, browser type, device information, pages visited, and time spent on the site.

Cookies

We use cookies and similar technologies to enhance your experience and understand how the site is used. You can control cookies through your browser settings. Disabling cookies may affect certain features of the website.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide quotes
  • Deliver the services you have engaged us for
  • Manage your client portal and project workflow
  • Process payments and manage subscriptions
  • Communicate with you about your account, project, or our services
  • Improve our website, services, and client experience
  • Meet our legal, accounting, and regulatory obligations

We will never sell your personal information to third parties.

4. Legal Basis for Processing

Under UK GDPR, we process your personal information on the following legal bases:

  • Contract: To deliver the services you have engaged us for.
  • Legitimate interests: To respond to enquiries, improve our services, and run the business effectively.
  • Legal obligation: To meet accounting, tax, and regulatory requirements.
  • Consent: Where you have explicitly agreed, such as subscribing to marketing communications.

5. How We Share Your Information

We only share your information where necessary to deliver our services or meet legal obligations:

  • Service providers: Trusted third parties who help us operate the business, including Stripe (payments), Notion (client portal and operations), Google Workspace (email and file storage), and Webflow (website hosting). Each operates under their own data protection terms.
  • Legal compliance: Where required by law, court order, or valid legal request.
  • Business transfers: If the business is sold, merged, or restructured, your information may transfer as part of that process. You would be notified in advance.

6. Data Retention

We retain your personal information for as long as necessary to deliver our services and meet legal obligations. This typically means:

  • Active client records: For the duration of our engagement and up to 7 years after the final invoice for accounting and tax purposes.
  • Enquiries that don’t lead to engagement: Up to 12 months, unless you ask us to delete them sooner.
  • Marketing communications: Until you unsubscribe or request removal.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Object to or restrict how we process your information
  • Request transfer of your information to another provider
  • Withdraw consent at any time where processing is based on consent
  • Lodge a complaint with the Information Commissioner’s Office (ico.org.uk)

To exercise any of these rights, contact us at hello@branddesignleeds.com

8. Data Security

We take reasonable measures to protect your information from unauthorised access, use, or disclosure. All client data is stored on reputable, secured platforms (Notion, Google Workspace, Stripe). However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Transfers

Some of our service providers (including Stripe, Notion, and Google) may process data outside the UK. Where this occurs, we rely on appropriate safeguards such as UK-approved standard contractual clauses or adequacy decisions to ensure your data remains protected.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised effective date. Material changes will be communicated directly to active clients.

11. Contact Us

Questions about this Privacy Policy or how we handle your information? Get in touch:

Email: hello@branddesignleeds.com